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Welcome to SoldierStores.com - Online Shops for Units, Sports Teams, and Organizations.

Customer Service

If you have any issues ordering, please contact us.

Shipping & Delivery

Shipping options and prices are agreed upon before store opening by Soldier Stores staff and the units store organizers. APO / FPO Orders are shipped via United States Postal Service. Freight will be charged at the time of shipping.

Refunds & Cancellation Policy

Most Soldier Stores items require personalization that renders them unreturnable. If your item requires personalization or assembly, you can get a refund on your order until that process begins. This is usually between 24-48 hours after your unit's store closes. There is no charge for canceling an order before the closing of your store. Call us at 1-800-647-3006 or email us.

Production & Delivery

Our online stores span a time frame that is agreed upon by both Soldier Stores and the store's organizers from your unit or organization. Items are typically on sale for 2-3 weeks and 2-3 weekends. All orders are produced after the stores closing date. No order will enter production until the store has closed. Order processing and production begins the day after store closing and takes an additional 2-3 weeks. All orders for a particular unit store will usually ship no later than 3 weeks after the stores closing date.

Can I change my order?

Changes can be made to your order until the closing date for your unit or group store. After that, no additional changes may be made as your order is in production. You may find your closing date on your store's home page. Please confirm all information and quantities before placing your order.

How will my order be shipped?

Shipping and distributions options are agreed upon by our staff and the members of your unit or group that are organizing the online store. We ship to APO/FPO addresses using USPS Priority Mail. Residential US Addresses have the choice between USPS Priority Mail or Express Mail. Local members in the Fayetteville / Ft. Bragg area will sometimes have the option to have their order picked up by unit/FRG staff members for further distribution. Individual orders may not be picked up in store by individual customers unless expressly authorized by Soldier Stores staff.

How are shipping charges calculated?

Flat rate and APO shipping costs are usually agreed upon before the store opens by unit/FRG staff and Soldier Stores. Residential US shipping rates are based on item quantity and weight and are procured from USPS in real time.

Will I receive an e-mail confirmation once my order is shipped?

Yes. Once your order has been shipped, you will receive an e-mail confirmation from us. It will have a tracking number and instructions on how to track your order.

What forms of payment do you accept?

We accept all major credit cards and PayPal. We only accept other payment options when expressesly permitted by Soldier Stores staff and authorized unit/FRG members. Our internet site is on a secured server - all credit card information is encrypted and is never kept on our server.

What do I do if there is something incorrect with my order?

If there is a problem with your order, please contact our Customer Service Department immediately at 1-800-647-3006 or support @ soldierstores.com. Please have your order number available.

When is my order going to ship/arrive?

Each store will usually have a countdown clock alerting you to when the store closes and begins production. Your order will ship 2-3 weeks after this closing date.

Having trouble? Send our web staff an email. Emails received between 9AM-5PM are usually responded to within 15 minutes. You can also call us at 1-800-647-3006 ex 302